Giving and Receiving Feedback

Giving effective feedback is a key competence for successful leadership and collaboration. Feedback isn’t limited to supervisors addressing team members—it also flows between colleagues and even from employees to their managers. In short, feedback works in all directions. The challenge lies in the how: feedback only becomes truly effective when delivered thoughtfully.

Content

This practical workshop focuses on exactly that — the how. After short inputs, we’ll explore and analyze real-life situations, ideally drawn from your own experiences. Together, we’ll examine what works, what doesn’t, and how different approaches can shape the conversation and influence outcomes. By the end of the workshop, you will:

• have a clearer understanding of their role in a feedback conversation and of the requirements such conversations entail.
• reflect more intentionally in advance about the desired outcomes of their discussions.
• have improved their ability to listen carefully in order to better grasp the intentions, needs, and challenges of the other person.
• have practised formulating and asking questions that help them understand their counterpart’s perspective more fully.
• have gained initial experience in expressing their own feedback in a appreciative and appropriate manner to foster openness in the conversation partner.
• have explored different ways of receiving feedback from others professionally and responding to it constructively.

Methods

In addition to short inputs, you will regularly take an active role by practicing and trying out individual elements yourself. You will also receive feedback from your peers and from the trainer.